Terms & Conditions

WE REQUIRE:

Access to the desired set-up area at least 60 minutes prior to the scheduled start time. In addition, 60 minutes after the conclusion of the service period for disassembly and removal. This time is in addition to the included 2 hours of service time. Client is responsible for providing a sturdy, level table capable of supporting at least 150 lbs. Client is also responsible for providing table linen that coordinate with their color scheme. We require at least one power outlet within 5 feet of the desired set-up area that adheres to contemporary safety standards and supplies at least 15 amps. Once the Chocolate Fountain has been set up in the desired location, it cannot be moved during the event. It is EXTREMELY IMPORTANT to give us a room diagram – where do you want to have this station? Most sites/facilities/venues provide this, for our purpose, just make a crude drawing, scan (or take a picture) and email to us. And at the bottom of the page, make sure you put the date of your event and the place, AND Instructions for load-in… “go to the gate, you will need a passcode, go to the garage, blah blah blah, whatever it is important for us to know”. Client accepts full responsibility and is liable for any damages, injuries or delays that occur as a result of failure to comply with these provisions. We reserve the rights to use any picture(s) from the event for advertising. The chocolate used in the Fountain is specially formulated, containing at least 33% cocoa butter. Only chocolate provided by ChocolateFountainSoCal.com may be used in the Chocolate Fountain. There will be no refund on unused chocolate. (You may take it home, just bring a container that can be microwaved with a tight lid! Glass or ceramic or melamine are best)

LIABILITY:

This Agreement and the contents hereof represent the only warranties, express or implied, between the parties, including any implied warranty of merchantability or fitness for the particular purpose and for any other obligation or liability on the part of ChocolateFountainSoCal.com. ChocolateFountainSoCal.com shall not be liable for any injury, loss or damage directly or consequently arising out of the use or inability to use the Fountain, whether used singularly or in conjunction with any other equipment. In the event of a dispute, all parties agree to any litigation being restricted to the County of Orange, in the State of California. Client will indemnify ChocolateFountainSoCal.com and its officers, directors and employees against any and all claims, actions proceedings, costs, damages and liabilities, including attorney’s fees, arising from, connected with, or resulting from the services of ChocolateFountainSoCal.com, use of the Chocolate Fountain(s) or from food consumption during a client event.

DAMAGED OR STOLEN EQUIPMENT:

In the event the Chocolate Fountain is damaged due to guest misuse or stolen at an event, the client agrees to pay for any and all repair costs up to and including full replacement, including shipping and handling of the fountain (if applicable).

GRATUITY:

This is optional, (NOT INCLUDED IN PRICE), at the discretion of the client and greatly appreciated by your hard-working staff.

LENGTH OF EVENT:

You price is based on services provided for a predetermined length of time. Additional hours will be charged at a rate calculated by the number of staff at your event at a rate of $50/per half hour per attendant.

DEPOSIT AND PAYMENTS:

A deposit of fifty percent (50%) of total price is required to confirm (or “book”) an order, typically when you sign your “proposal”. All orders must be paid in full prior to event. Payments made with personal check must be received fourteen days prior to event. Returned checks will add a fifty dollar fee to your bill. Cash, cashier’s check or money order may be received at least five days prior to event. We accept Visa/MC for your convenience.

GUARANTEE:

Please specify not later than fourteen days prior to event, the exact number of guests to be in attendance (this number shall constitute a guaranteed minimum). After that date, we will be happy to accommodate more guests if we are notified. We cannot, however, decrease the count after this date. Final count (increases only) may be confirmed no later than 14 days prior to event (at which time balance of contract is due). However we make no guarantees for last minute increases due to heavy scheduling or other reasons beyond our control.

SUBSTITUTIONS:

We reserve the right to make substitutions when market conditions dictate, or for any reason beyond our control. All substitutions will be of comparable or greater value, and if possible, you will be notified.

CANCELLATIONS:

Cancellations are postpone-able to a mutually agreeable date, not refundable.

PARKING FEES:

Any parking fees charged to our trucks or server’s personal vehicles shall be pre-paid or reimbursed in cash upon arrival at the event if charges are not known &/or not included in your proposal.

MISCELLANEOUS:

Client assumes responsibility for any damage to items provided by caterer during their event caused by guests of that event. We are not responsible for damage or replacement of client’s items or property, used during or for their event at client’s request. Client must arrange for trash containers. Client is responsible for any special costs such as parking or entrance fees to your event site.

IMPORTANT:

We reserve the right to add an additional charge for difficult access or loading (i.e. stairs, long distances, sand or hills). You will be informed, whenever possible, of such charges unless the conditions are unknown or undisclosed at time of booking. We allow an adequate (and predetermined) time for set up of any party according to budget and the number of servers. All parties are loaded on “rolling” racks and are rolled to buffet site. If there are stairs, then items have to be unloaded and hand-carried (which obviously takes more time). We cannot be held responsible for being late if there is a “difficult load” and we were not informed (i.e. one server having to hand carry because of stairs, etc.) A “difficult load or set up” may require additional servers or additional time for set up.